An analysis of perceived service quality in the road transport department of Malaysia /
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| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
Pittsburgh :
University of Pittsburgh,
1997.
|
| Subjects: | |
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|---|---|---|---|
| 003 | UKM | ||
| 005 | 20160229115900.0 | ||
| 008 | 981208s1997 xxu g 000 0 eng | ||
| 020 | |c RM216.20 | ||
| 039 | 9 | |a 201602291159 |b maslia |c 200505271525 |d norliah |y 08-18-1999 |z load | |
| 040 | |a UKM | ||
| 043 | |a a-my--- | ||
| 090 | |a HF5415.5.S52 1997 tesis | ||
| 100 | 0 | |a Sharifuddin Zainuddin. | |
| 245 | 1 | 3 | |a An analysis of perceived service quality in the road transport department of Malaysia / |c by Sharifuddin Zainuddin. |
| 260 | |a Pittsburgh : |b University of Pittsburgh, |c 1997. | ||
| 300 | |a 287 p. : |b ill. ; |c 23 cm. | ||
| 502 | |a Thesis (Ph.D.) - University of Pittsburgh, 1997. | ||
| 504 | |a Bibliography : p. 274-287. | ||
| 610 | 1 | |a Malaysia. Jabatan Pengangkutan Jalan |x Customer services |x Analysis. | |
| 650 | 0 | |a Customer services |z Malaysia |x Quality control. | |
| 907 | |a .b10084071 |b 28-09-20 |c 12-11-19 | ||
| 998 | |a t |b 08-05-99 |c m |d x |e - |f eng |g xxu |h 3 | ||
| 914 | |a vtls000008841 | ||
| 990 | |a ltm | ||
| 991 | |a Fakulti Sains Kemasyarakatan dan Kemanusiaan | ||
| 991 | |a Fakulti Ekonomi | ||
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