Sharifah Latifah Syed A. Kadir. (2001). Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector. Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Sharifah Latifah Syed A. Kadir. Measuring the Effectiveness of the Implementation of Total Quality Management Programmes in the Malaysian Public Service Sector. Bangi: Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia, 2001.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Sharifah Latifah Syed A. Kadir. Measuring the Effectiveness of the Implementation of Total Quality Management Programmes in the Malaysian Public Service Sector. Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia, 2001.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.