Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /
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Main Author: | |
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Format: | Thesis Book |
Language: | Malay |
Published: |
Sintok :
Universiti Utara Malaysia,
2002.
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Physical Description: | xix, 406 p. : ill. ; 30 cm. |
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