Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /

Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /

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Bibliographic Details
Main Author: Khairul Anuar Mohd Ali
Format: Thesis Book
Language:Malay
Published: Sintok : Universiti Utara Malaysia, 2002.
Subjects:
Universiti Utara Malaysia > Dissertations.
Total quality management > Malaysia.
Consumer satisfaction > Malaysia.
Local government > Malaysia > Management.
Dissertations, Academic > Malaysia.
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