CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | Malay |
| Published: |
2010
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| Subjects: | |
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| Physical Description: | xiii, 266 p. : ill., charts ; 30 cm. |
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| Bibliography: | Rujukan : p. 219-236 |