CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | Malay |
| Published: |
2010
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 01175nam a2200301 a 4500 | ||
|---|---|---|---|
| 003 | UKM | ||
| 005 | 20110506120500.0 | ||
| 008 | 110317s2010 my da m 000 0 may | ||
| 039 | 9 | |a 201105061205 |b zabidah |c 201104281714 |d fati |c 201104081610 |d fati |y 03-17-2011 |z norehan | |
| 040 | |a UKM | ||
| 090 | |a HF5415.5.N676 2010 tesis | ||
| 090 | |a HF5415.5 |b .N676 2010 | ||
| 100 | 0 | |a Nor Hapiza Mohd Ariffin | |
| 245 | 1 | 0 | |a CRM-i : |b kerangka kerja strategik pengurusan perhubungan pelanggan / |c Nor Hapiza Mohd Ariffin |
| 260 | |c 2010 | ||
| 300 | |a xiii, 266 p. : |b ill., charts ; |c 30 cm. | ||
| 502 | |a Tesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2010 | ||
| 504 | |a Rujukan : p. 219-236 | ||
| 610 | 2 | 0 | |a Universiti Kebangsaan Malaysia |x Dissertations |
| 650 | 0 | |a Dissertations, Academic |z Malaysia | |
| 650 | 0 | |a Customer relations |x Management | |
| 650 | 0 | |a Relationship marketing | |
| 907 | |a .b14970934 |b 28-05-21 |c 12-11-19 | ||
| 998 | |a t |b 03-04-11 |c m |d x |e - |f may |g my |h 0 | ||
| 914 | |a vtls003459071 | ||
| 990 | |a fka/za | ||
| 991 | |a Fakulti Teknologi dan Sains Maklumat | ||
| 945 | |g 1 |i 00002025340 |j 0 |l t0013 |n No. of pieces: 1 |o - |p MYR0.00 |q - |r - |s - |t 3 |u 2 |v 0 |w 0 |x 0 |y .i19616144 |z 12-11-19 | ||