CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /

CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /

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Bibliographic Details
Main Author: Nor Hapiza Mohd Ariffin
Format: Thesis Book
Language:Malay
Published: 2010
Subjects:
Universiti Kebangsaan Malaysia > Dissertations
Dissertations, Academic > Malaysia
Customer relations > Management
Relationship marketing
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