Benchmarking applications : an approach for performance improvement
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| Format: | Thesis Book |
| Language: | English |
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Table of Contents:
- 1. An overview of benchmarking
- 2. Performance measurement
- 3. Performance improvement criteria
- 4. Benchmarking process
- 5. Factors of successful benchmarking
- 6. Benchmarking and strategic planning
- 7. Benchmarking history and company experience
- 8. Benchmarking survey
- 9. Benchmarking and quality awards
- 10. Discussion and conclusion