The influence of transformational leadership and emotional intelligence on job performance in the Malaysian hotel industry
Job performance of hotel frontline employees are becoming more important as they provide a benchmark for the hotel industry to excel in terms of the quality of services provided. Past studies have confirmed two major problems face by the hotel industry; long working hours and low wage, causing high...
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| التنسيق: | أطروحة كتاب |
| اللغة: | English |
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