A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu
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| Format: | Thesis Book |
| Language: | English |
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| LEADER | 01316cam a2200301 7i4500 | ||
|---|---|---|---|
| 001 | 0000099920 | ||
| 005 | 20210822090000.0 | ||
| 008 | 210103s2020 my eng | ||
| 040 | |a UniSZA | ||
| 050 | 0 | 0 | |a on order |
| 090 | 0 | 0 | |a on order |
| 100 | 0 | |a Husna Adibah Saad |e author | |
| 245 | 1 | 2 | |a A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu |c Husna Adibah binti Saad. |
| 264 | 0 | |c 2020. | |
| 300 | |a xv, 86 leaves; |c 31 cm. | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 502 | |a Thesis (Degree of Master in Business Administration) - Universiti Sultan Zainal Abidin, 2020 | ||
| 504 | |a Includes bibliographical references (leaves 76-80) | ||
| 505 | 0 | |a 1. Introduction -- 2. Literature review -- 3. Research methodology -- 4. Results and discussions -- 5. Conclusion and recommendation | |
| 610 | 0 | 0 | |a Universiti Sultan Zainal Abidin -- |x Faculty of Business and Management |
| 610 | 2 | 0 | |a Universiti Sultan Zainal Abidin -- |x Dissertations |
| 650 | 0 | |a Total quality management | |
| 650 | 0 | |a Dissertations, Academic | |
| 650 | 0 | |a Business logistics | |
| 710 | 2 | |a Universiti Sultan Zainal Abidin | |
| 999 | |a 1000181845 |b Thesis |c Reference |e Badak Bibliographic & Index Unit | ||