Improving customer service by implementing effective problem solving and decision making methods in Samsung /

Improving customer service by implementing effective problem solving and decision making methods in Samsung /

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Bibliographic Details
Main Author: Murugan, Maran
Format: Thesis
Language:English
Published: Gombak, Selangor : Kulliyyah of Engineering, International Islamic University Malaysia, 2004
Subjects:
Customer services
Customer services > Management
Business > Decision making
Problem solving
Theses, IIUM local
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Description
Item Description:"A thesis submitted in partial fulfilment of the requirement for the Degree of Master of Science in Manufacturing Engineering"-- On t.p.
Abstracts in English and Arabic.
Physical Description:xiii, 83 p. : ill. ; 30 cm.
Also available on 3 1/2 in. computer disk.
Bibliography:Includes bibliographical references [leaves 77-79].

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