rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: impact of corporate image on customer loyalty of Islamic Banks in Malaysia
    sub title: integrating resource-based and institutional theory
  name:
    name part: Osman, 'Ismah
    role:
      role term: creator
  name:
    name part: International Islamic University Malaysia
    name part: Institute of Islamic Banking and Finance
  genre: Theses, IIUM local
  origin info:
    place:
      place term: my
    place:
      place term: Kuala Lumpur
    publisher: Institute of Islamic Banking and Finance, International Islamic University Malaysia
    date issued: 2011
  language:
    language term: eng
  physical description:
    extent: xix, 413 leaves : ill. ; 30cm.
  abstract: The development of Islamic banks in Malaysia is increasingly challenging with more banks offering products and services based on Islamic principles. Hence, this study explores customers' perception pertaining to corporate image and their adoption of Islamic banking, besides their attitudinal and behavioural loyalty towards their most preferred Islamic bank in Malaysia. Resource based theory, as well as institutional theory was exploited as the theoretical foundation for developing the conceptual model. Accordingly, data was collected firstly, through an exploratory study, by interviewing customers, Sharīʻah supervisors, practitioners and lecturers of Islamic banking. Next, 'self-administered questionnaires were distributed among 600 customers of Islamic banks in Kuala Lumpur through convenience sampling, specifically in selected Islamic banks, shopping malls and stations of public transportation. Analysis of data was then conducted using descriptive, exploratory and confirmatory factor analysis. Subsequently, structural equation modelling with 308 respondents was then conducted to test the hypothesized relationships among the constructs, as postulated in the model. Ten hypothesis links are supported, while eleven are rejected. Results indicate that firstly, corporate image of Islamic banks are determined by institutional image and performative image. Performative image constitutes items including friendliness, reliability, honesty, security, achievement-orientation, leading-orientation, up-to-date and excitement. In consequence, institutional image is represented by god-consciousness, which encompasses being Islamic, humbleness, fairness and trustworthiness. Surprisingly, corporate social responsibility is verified insignificant. Nevertheless, performative image is found to be more important than institutional image by the customers of Islamic banks. Secondly, corporate image has an impact on organizational legitimacy, as well as customers' adoption of Islamic banki…
  note: by 'Ismah Osman
  note: Abstract in English and Arabic.
  note: "A thesis submitted in fulfilment of the requirement for the degree of Doctor of Philosophy in Islamic Banking and Finance."--On t.p.
  note: Thesis (Ph.D)--International Islamic University Malaysia, 2011.
  note: Includes bibliographical references (leaves 330-385).
  subject:
    geographic code: a-my---
  subject:
    topic: Corporate image
    geographic: Malaysia
  subject:
    topic: Banks and banking, Islamic
  classification: HD59.2
  identifier: http://studentrepo.iium.edu.my/handle/123456789/2206
  record info:
    record content source: UIAM
    record creation date: 111201
    language of cataloging:
      language term: eng