Electronic government : the experience of Malaysian Civil Service /
This study examines the experiences of the Malaysian Civil Service in implementing electronic government in its administration. The objectives of the study are: to review the experiences of E-Government Leading Countries in implementing e-government in their countries and derive lessons for the Mala...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
Gombak, Selangor :
Kulliyyah of Islamic Revealed Knowledge and Human Sciences, International Islamic University Malaysia,
2007
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| Subjects: | |
| Online Access: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
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| Summary: | This study examines the experiences of the Malaysian Civil Service in implementing
electronic government in its administration. The objectives of the study are: to review
the experiences of E-Government Leading Countries in implementing e-government
in their countries and derive lessons for the Malaysian experience. Second, to observe
the origin, policy planning and implementation of e-government by Malaysian
government in its civil service. Third, to review the progress of the implementation of
e-government in Malaysia in handling globalization forces and point out the benefits
realized this far. Lastly, to identify some constraints and problems in the
implementation of the e-government in Malaysia. The study uses a qualitative
approach. Several methods of data collection were utilised which mostly involved
available reports and documents prepared by the government of Malaysia. The
findings of the study indicate that e-government has been one of the great initiatives to
improve and upgrade the national civil service. To strengthen the arguments,
experiences of countries like Singapore, United States of America (U.S), Canada, and
Australia as well as Hong Kong have been reviewed in their implementation of egovernment. Through 9 years of implementation of e-government in Malaysia, values
like transparency, accountability and good governance have been enhanced in its civil
service. In addition, this study reveals that there are some constraints and problems
that have been faced by the government of Malaysia along the implementation of egovernment. However, regardless of all of its weaknesses and problems it brings
better life style not only to citizens but also to the business and within government
itself. It is important to realize that this study gives some benefits to the Malaysian
civil service to realize their strength and weaknesses in giving the best services to the
people in the country. In the end, alternatives to better implementation of egovernment are suggested. |
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| Item Description: | 'A dissertation submitted in partial fulfilment of the requirement for the degree of Master of Human Sciences (Political Science)--On t.p. |
| Physical Description: | xiv, 131 leaves ill. ; 30 cm. Also available on computer optical laser disc (4 3/4 in.). |
| Bibliography: | Includes bibliographical references (leaves 121 - 131) |
| Access: | Access for fulltext of thesis is provided through digital format. |