Zaltom, M. M. (2010). Service quality in Libyan commercial banking sector from customers' and bankers' standpoints: (a comparative study between the public and private sector). Liverpool John Moores University.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Zaltom, Mohamed M. Service Quality in Libyan Commercial Banking Sector from Customers' and Bankers' Standpoints: (a Comparative Study Between the Public and Private Sector). Liverpool: Liverpool John Moores University, 2010.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Zaltom, Mohamed M. Service Quality in Libyan Commercial Banking Sector from Customers' and Bankers' Standpoints: (a Comparative Study Between the Public and Private Sector). Liverpool John Moores University, 2010.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.