On the use of customer relationship management (CRM) in the banking industry : a qualitative cross-case analysis between the banks in Pakistan and the UK /

مواد مشابهة

• Service quality, customer relationship management (CRM), and traveller banking customer satisfaction /
  بواسطة: Al Khatib, Mazen
• CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /
  بواسطة: Nor Hapiza Mohd Ariffin
  منشور في: (2010)
• The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
  بواسطة: Jan, Muhammad Tahir
  منشور في: (2012)
• Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
  بواسطة: Rizwana, Shoukat
  منشور في: (2004)
• The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
  بواسطة: Toelle, Sulistyawati
  منشور في: (2006)