rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Access to justice in the Malaysian e-commerce sector
    sub title: the relevance of the EU regulation on online dispute resolution for consumer disputes
  name:
    name part: Zati Ilham binti Abdul Manaf
    role:
      role term: creator
  name:
    name part: International Islamic University Malaysia
    name part: Department of Civil Law
  genre: Theses, IIUM local
  origin info:
    place:
      place term: my
    place:
      place term: Kuala Lumpur
    publisher: Ahmad Ibrahim Kulliyyah of Laws, International Islamic University Malaysia
    date issued: 2015
  language:
    language term: eng
  physical description:
    extent: xiv, 198 leaves : ill. ; 30cm.
  abstract: The aim of this study is to determine the feasibility of transplanting the European Union Regulation on Online Dispute Resolution for Consumer Disputes to Malaysia. This study begins with the hypothesis that access to justice for online consumers in Malaysia is not adequate to effectively protect such consumers. The study employs various methods of research, beginning with field-based legal research by conducting interviews with the National Consumer Complaints Centre and the Tribunal for Consumer Claims, the two main avenues in Malaysia dealing with dispute resolution for consumers. A trend study was also conducted using secondary data to determine the value of the e-commerce market to Malaysia. Finally, the content analysis method was employed to analyse the hypothetical effects of implementing the EU Regulation in Malaysia. It was found that Malaysia is falling behind in providing effective redress to its online consumers, where the claims lodged for online transactions were found to be only 0.13% of the total claims lodged in 2011 and only 0.79% of the total claims lodged in 2013. Analysis of secondary data suggests that these numbers should be at 1% of the total claims lodged and should grow higher in the near future. A study of the e-commerce market in Malaysia for Business-to-Consumer online transactions shows that it is a small market that is growing at a rapid pace, becoming three times as large in the past three years, which demands the attention of the authorities to put in place mechanisms to ensure consumer access to justice. To rectify this situation, a legal transplant of the European Union Regulation on Online Dispute Resolution for Consumer Disputes to Malaysia is considered. Analysis shows that it could be partially transplanted with certain modifications due to the differing circumstances of both jurisdictions. However, the majority of the legislation can be kept intact due to the global nature of online transactions. Suggested modifications were …
  note: by Zati Ilham binti Abdul Manaf
  note: Thesis (MCL)--International Islamic University Malaysia, 2015.
  note: Includes bibliographical references (leaves 153-159).
  subject:
    geographic code: a-my---
  classification: KPG3760
  identifier: http://studentrepo.iium.edu.my/handle/123456789/1968
  record info:
    record content source: UIAM
    record creation date: 171212
    language of cataloging:
      language term: eng