Lean six sigma and its effect on quality performance in Malaysian hospitals /
Healthcare is a service industry with unique characteristics. In healthcare, customers are the immediate patients followed by their families and quite possibly their friends, as the outcome of the healthcare service potentially affects all their lives. Any error or mistake can be devastating to indi...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | English |
| 出版: |
Gombak, Selangor :
Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia,
2016
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| 主題: | |
| 在線閱讀: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
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