Measuring service quality dimensions and patient satisfaction of public healthcare in Brunei Darussalam /

The Ministry of Health Brunei Darussalam is devoted to constantly improve the health condition of the citizens in the country. One of the five strategic goals of the Ministry of Health is to pursue high quality in healthcare. Thus, in order to achieve this, patient satisfaction has become an essenti...

Full description

Saved in:
Bibliographic Details
Main Author: Durriiyah binti Haji Moddin
Format: Thesis
Language:English
Published: Gombak, Selangor : Kulliyyah of Economics and Management Sciences, Internatinonal Islamic University Malaysia, 2016
Subjects:
Online Access:http://studentrepo.iium.edu.my/handle/123456789/3320
Tags: Add Tag
No Tags, Be the first to tag this record!
LEADER 027140000a22002770004500
008 161028t2016 my a g m 000 0 eng d
040 |a UIAM  |b eng 
041 |a eng 
043 |a a-my--- 
050 0 0 |a RA399.A1 
100 0 |a Durriiyah binti Haji Moddin  
245 1 |a Measuring service quality dimensions and patient satisfaction of public healthcare in Brunei Darussalam /  |c by Durriiyah binti Haji Moddin 
260 |a Gombak, Selangor :  |b Kulliyyah of Economics and Management Sciences, Internatinonal Islamic University Malaysia,  |c 2016 
300 |a xiii, 123 leaves :  |b ill. ;  |c 30cm. 
502 |a Thesis (MMKTG)--International Islamic University Malaysia, 2016. 
504 |a Includes bibliographical references (leaves 96-104). 
520 |a The Ministry of Health Brunei Darussalam is devoted to constantly improve the health condition of the citizens in the country. One of the five strategic goals of the Ministry of Health is to pursue high quality in healthcare. Thus, in order to achieve this, patient satisfaction has become an essential health outcome. Hence, this research is conducted to examine the overall patient satisfaction of public healthcare service in Brunei Darussalam. Based on the SERVPERF model, five factors were proposed which are tangibles, responsiveness, reliability, empathy and assurance. However, the model has a limited evaluation of service quality from religious perspectives, thus another factor which is Shariahcompliance was added. A five-point Likert scale was used to measure patient satisfaction of healthcare centres. Two hundred and seventy-seven questionnaires were analysed using multiple regression analysis via SPSS. The study discovers that tangibles, reliability, responsiveness and Shariahcompliance had positive significant relationships with patient satisfaction. However, assurance and empathy were not statistically significant. The findings nonetheless have widened the understanding of patient satisfaction and its dimensions in regards to public healthcare in Brunei Darussalam.  
596 |a 1 
655 7 |a Theses, IIUM local 
690 |a Dissertations, Academic  |x Department of Business Administration  |z IIUM 
710 2 |a International Islamic University Malaysia.  |b Department of Business Administration 
856 4 |u http://studentrepo.iium.edu.my/handle/123456789/3320 
900 |a sbh to ro 
999 |c 437655  |d 468419 
952 |0 0  |6 T RA 000399 A1 D965M 2016  |7 0  |8 THESES  |9 761396  |a IIUM  |b IIUM  |c MULTIMEDIA  |g 0.00  |o t RA 399 A1 D965M 2016  |p 11100352343  |r 2017-10-20  |t 1  |v 0.00  |y THESIS 
952 |0 0  |6 TS CDF RA 399 A1 D965M 2016  |7 0  |8 THESES  |9 855148  |a IIUM  |b IIUM  |c MULTIMEDIA  |g 0.00  |o ts cdf RA 399 A1 D965M 2016  |p 11100352344  |r 2017-10-26  |t 1  |v 0.00  |y THESISDIG