Jan, M. T. (2012). The impact of customer relationship management related critical success factors on customer satisfaction: An emprirical study of the banks in Malaysia. Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Jan, Muhammad Tahir. The Impact of Customer Relationship Management Related Critical Success Factors on Customer Satisfaction: An Emprirical Study of the Banks in Malaysia. Kuala Lumpur: Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, 2012.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Jan, Muhammad Tahir. The Impact of Customer Relationship Management Related Critical Success Factors on Customer Satisfaction: An Emprirical Study of the Banks in Malaysia. Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, 2012.