APA引文

Jan, M. T. (2012). The impact of customer relationship management related critical success factors on customer satisfaction: An emprirical study of the banks in Malaysia. Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia.

Chicago Style (17th ed.) Citation

Jan, Muhammad Tahir. The Impact of Customer Relationship Management Related Critical Success Factors on Customer Satisfaction: An Emprirical Study of the Banks in Malaysia. Kuala Lumpur: Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, 2012.

MLA引文

Jan, Muhammad Tahir. The Impact of Customer Relationship Management Related Critical Success Factors on Customer Satisfaction: An Emprirical Study of the Banks in Malaysia. Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, 2012.