An examination of the relationship amongst service quality dimensions, customer satisfaction, and loyalty towards Islamic banks in Malaysia/
Islamic banks now operate in competition with other Islamic banks, foreign Islamic banks and also with conventional banks offering banking products and services based on Islamic principles. However, it is known that the intense competition in the banking industry results in providing better services...
Saved in:
Main Author: | Siti Nurul Izzati Binti Hanafi (Author) |
---|---|
Format: | Thesis |
Language: | English |
Published: |
Kuala Lumpur :
Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia,
2017
|
Subjects: | |
Online Access: | http://studentrepo.iium.edu.my/handle/123456789/2963 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005) -
Impact of chatbot service quality on satisfaction and loyalty of bank customers /
by: Nur Iryani Daing Mukhtar -
Service quality, customer satisfaction and loyalty towards JKR Malaysia /
by: Mohammad Suhainy Abdull Rahim
Published: (2009) -
The influence of service quality dimensions on customer satisfaction towards tax agents
by: Nor Adwiyah, Awang
Published: (2019) -
The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
by: Indrani, Ravinthiran
Published: (2021)