Enhancing urban governance through the implementation of local e-Government : a case study of Kota Kinabalu City Hall (DBKK) /

This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers' satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government...

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Bibliographic Details
Main Author: Silmy Safura binti Mohd. Jaya (Author)
Format: Thesis
Language:English
Published: Kuala Lumpur : Kulliyyah of Islamic Revealed Knowledge and Human Sciences, International Islamic Universiti Malaysia, 2017
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Online Access:http://studentrepo.iium.edu.my/handle/123456789/6432
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