Analysis of customer satisfaction on employee professionalism : a comparison between Islamic and conventional banks /

Customer satisfaction on employee professionalism is a significant factor that can contribute to the success of a company or an industry. However, in the banking sector, the previous literatures merely focused on the definition of professionalism, and there are lacks of empirical studies regarding t...

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Bibliographic Details
Main Author: Ainatul Aqilah binti Kamarudin (Author)
Format: Thesis
Language:English
Published: Kuala Lumpur : IIUM Institute of Islamic Banking and Finance, International Islamic University Malaysia, 2017
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Online Access:Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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