rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Quality management in urban local government in Bangladesh
    sub title: a study of the Chittagong City Corporation
  name:
    name part: Ahmed, Nisar Uddin
    role:
      role term: creator
    role:
      role term: author
  name:
    name part: International Islamic University Malaysia
    name part: Kulliyyah of Islamic Revealed Knowledge and Human Sciences
  genre: Theses, IIUM local
  origin info:
    place:
      place term: my
    date issued: 2018
  language:
    language term: eng
  physical description:
    extent: xvii, 175 leaves : illustrations ; 30cm.
  abstract: The purpose of this study is to examine the quality management aspects of the Chittagong City Corporation (CCC). The CCC is one of the major urban local government units in Bangladesh. This investigation is guided by the European Foundation of Quality Management (EFQM) model, which is a quality assessment tool to evaluate an organisation's level of quality management. In order to answer our research questions, mix-method i.e. both quantitative and qualitative research methods, were adopted to gather information. Data for this study were collected from a total of 142 participants using a structured questionnaire and 26 in-depth interviews, which were conducted to better understand the dynamics of the issue under investigation. Respondents and participants for the study were selected using purposive and convenience sampling techniques. Our data revealed that the CCC leadership plays a positive role in terms of its interactions with customers, partners and various representatives of the society. However, they exhibit a pattern of failure in conveying to their subordinates the message that all of them are responsible for quality service delivery and management. In addition, CCC leadership showcase a lack of interest in the empowerment and work autonomy of their subordinates. There is in fact a persistent lack of proper and regular training of staff and officials that inhibit them from contributing to the achievement of the continuous quality improvement agenda of the CCC. It was also found that there exists an institutional lack of co-ordination between the CCC and various internal and external departments of the organisation, which can be attributed as one of the causes for work repetition and delay, which ultimately affects quality management. It is also clear from our study that the employees do not have a clear understanding of the mission, vision and quality objectives of the CCC. Similarly, the CCC leaders are not aware of the necessity to disseminate among all st…
  note: by Nisar Uddin Ahmed
  note: Thesis (Ph.D)--International Islamic University Malaysia, 2018.
  note: Includes bibliographical references (leaves 156-163).
  subject:
    geographic code: a-my---
  subject:
    name:
      name part: Chittagong City Corporation
  classification: HD62.15
  identifier: http://studentrepo.iium.edu.my/handle/123456789/6769
  record info:
    record content source: UIAM
    record creation date: 181022
    language of cataloging:
      language term: eng