rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Consumer redress mechanism in Muslim friendly hospitality services
  name:
    name part: Nadiah Mohd Noor
    role:
      role term: creator
    role:
      role term: author
  name:
    name part: International Islamic University Malaysia
    name part: International Institute for Halal Research & Training
  genre: Theses, IIUM local
  origin info:
    place:
      place term: my
    date issued: 2018
  language:
    language term: eng
  physical description:
    extent: xvi, 124 leaves : colour illustrations ; 30cm.
  abstract: Muslim friendly hospitality services (MFHS) is one of the most lucrative and one of the fastest growing sectors in the global tourism industry. The popularity of the Muslim friendly hospitality services have spread across the globe, with Malaysia being a clear front runner. Malaysia has offered wide ranges of hospitality services to satisfy the specific needs of the Muslim consumers especially in travel agents and tour operators offering Muslim friendly services, restaurants providing halal food and beverages, Muslim friendly accommodations, Muslim friendly airlines and etc. In Muslim friendly hospitality services, the consumers must get the services which adhere to the value of Islam. Due to the unique needs of the consumers in hospitality services as well as unique faith-based needs of the consumers in Muslim friendly hospitality services, there are many consumer complaints related to this services as it is not easy to ensure proper provision all the time. Other than that, the ignorance and “too trusting” attitude of Muslim consumers in the services also contribute to the increase in the number of complaints. The complaints among others are fraud, misleading advertisement, low-quality and inefficient services, etc. by the services providers in hospitality services and Muslim friendly hospitality services. As a result, the consumers in the hospitality services as well as in the Muslim friendly hospitality services need to have adequate and efficient redress mechanisms to protect their rights. At the present time, there are existing redress mechanisms in Malaysia. However, based on the analysis made on the cases decided by the Tribunals, Ministry and Complaint Centres on the existing redress mechanisms, the result of the research shows that the mechanisms are still inadequate and inefficient in handling complaints and resolving consumers' disputes. The semi-structured interview conducted in this research also proves that improvements should be made to enhance the ef…
  note: by Nadiah Mohd Noor
  note: Thesis (MAHIM)--International Islamic University Malaysia, 2018.
  note: Includes bibliographical references (leaves 108-114).
  subject:
    geographic code: a-my---
  classification: BPH108
  identifier: http://studentrepo.iium.edu.my/handle/123456789/2073
  record info:
    record content source: UIAM
    record creation date: 181119
    language of cataloging:
      language term: eng