A correlational study of Malaysian hoteliers' self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences /
English is widely used in the hospitality industry. With rising standards of workplace English language requirements, the demands for good oral proficiency have become a major challenge to employees. This is evident from previous researches on issues and difficulties faced by hospitality staff durin...
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| Format: | Thesis Book |
| Language: | English |
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| Online Access: | http://studentrepo.iium.edu.my/handle/123456789/11242 |
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| LEADER | 04192nam a2200421 4500 | ||
|---|---|---|---|
| 008 | 230220s2021 my f m 000 0 eng d | ||
| 040 | |a UIAM |b eng |e rda | ||
| 041 | |a eng | ||
| 043 | |a a-my--- | ||
| 050 | 0 | 0 | |a LB1029.S53 |
| 100 | 1 | |a Abdulla, Nasiha |9 23774 |e author | |
| 245 | 2 | |a A correlational study of Malaysian hoteliers' self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences / |c by Nasiha Abdulla | |
| 264 | 1 | |a Pagoh, Johor : |b Kulliyyah of Languages and Management, International Islamic University Malaysia, |c 2021 | |
| 300 | |a xv, 170 leaves : |c 30 cm. | ||
| 336 | |2 rdacontent |a text | ||
| 337 | |2 rdamedia |a unmediated | ||
| 337 | |2 rdamedia |a computer | ||
| 338 | |2 rdacarrier |a volume | ||
| 338 | |2 rdacarrier |a online resource | ||
| 347 | |a text file |b PDF |2 rdaft | ||
| 500 | |a Abstracts in English and Arabic. | ||
| 500 | |a "A dissertation submitted in fulfilment of the requirement for the degree of Master of Arts in Teaching English for Specific Purposes." --On title page. | ||
| 502 | |a Thesis (MTESP)--International Islamic University Malaysia, 2021. | ||
| 504 | |a Includes bibliographical references (leaves 138-160). | ||
| 520 | |a English is widely used in the hospitality industry. With rising standards of workplace English language requirements, the demands for good oral proficiency have become a major challenge to employees. This is evident from previous researches on issues and difficulties faced by hospitality staff during guest-host exchanges. While existing researches indicate that Malaysia’s hotel industry faces similar challenges, there have been only few investigations on employees’ interaction skills and self-efficacy. Malaysian hoteliers’ perceptions of their own guest interaction skills and their relationship to occupational self-efficacy, have yet to be reported too. This study aimed to investigate Malaysian hoteliers’ perception of their own guest interaction skills and occupational self-efficacy, as well as the relationship between the two, before and after gamification experiences. A survey was administered on 173 hoteliers from a hotel in Selangor, Malaysia and from a descriptive analysis done, it was revealed that all 173 respondents had below moderate to moderate perception of their guest interaction skills and occupational self-efficacy. 12 of the total respondents were then randomly selected to attend ESP classes with gamification as part of a one-group pretest-posttest quasi–experimental research. Analyses on the sample’s ratings of their own guest interaction skills and occupational self-efficacy after gamification showed that there were positive correlations with a significant difference in how they perceive their guest interaction skills and occupational self-efficacy. The hoteliers were also found to self-rate their occupational self-efficacy higher than their guest interaction skills. The findings of this study convey to both ESP instructors and hotel managers that gamification should be used in classrooms and in-house trainings as it has positive influences on how hoteliers perceive their own abilities to perform their jobs and interact with their guests. Key words: ESP, Guest Interaction Skills, Occupational Self-Efficacy, Gamification | ||
| 650 | 0 | |9 22887 |a Simulation games in education |z Malaysia | |
| 650 | 0 | |a Hotelkeepers |x Rating of |z Malaysia | |
| 650 | 0 | |9 7731 |a English Language |x Study and teaching |x Technological innovations |z Malaysia | |
| 655 | |a Theses, IIUM local | ||
| 690 | |a Dissertations, Academic |x Department of English |z IIUM |9 34688 | ||
| 700 | 0 | |a Lilisuriani Abdul Latif @ Bapoo |e degree supervisor |9 34689 | |
| 700 | 0 | |a Shahrul Nizam Mohd Basari |e degree supervisor |9 34690 | |
| 710 | 2 | |a International Islamic University Malaysia. |b Department of English |9 34691 | |
| 856 | 1 | 4 | |u http://studentrepo.iium.edu.my/handle/123456789/11242 |
| 900 | |a sz-asbh | ||
| 942 | |2 lcc |n 0 |c THESIS | ||
| 999 | |c 511624 |d 543041 | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |6 T L B1029 S53 A00136C 02021 |7 3 |8 IIUMTHESIS |9 1008389 |a IIUM |b IIUM |c THESIS |d 2022-11-16 |e MGIFT |o t LB 1029 S53 A136C 2021 |p 11100439491 |r 2022-11-16 |w 2022-11-16 |y THESIS | ||