A correlational study of Malaysian hoteliers' self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences /
English is widely used in the hospitality industry. With rising standards of workplace English language requirements, the demands for good oral proficiency have become a major challenge to employees. This is evident from previous researches on issues and difficulties faced by hospitality staff durin...
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| Format: | Thesis Book |
| Language: | English |
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| Online Access: | http://studentrepo.iium.edu.my/handle/123456789/11242 |
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