rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: A correlational study of Malaysian hoteliers' self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences
  name:
    name part: Abdulla, Nasiha
    role:
      role term: creator
    role:
      role term: author
  name:
    name part: Lilisuriani Abdul Latif @ Bapoo
    role:
      role term: degree supervisor
  name:
    name part: Shahrul Nizam Mohd Basari
    role:
      role term: degree supervisor
  name:
    name part: International Islamic University Malaysia
    name part: Department of English
  type of resource: text
  genre: theses
  genre: Theses, IIUM local
  origin info:
    place:
      place term: my
    date issued: 2021
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xv, 170 leaves : 30 cm.
  abstract: English is widely used in the hospitality industry. With rising standards of workplace English language requirements, the demands for good oral proficiency have become a major challenge to employees. This is evident from previous researches on issues and difficulties faced by hospitality staff during guest-host exchanges. While existing researches indicate that Malaysia’s hotel industry faces similar challenges, there have been only few investigations on employees’ interaction skills and self-efficacy. Malaysian hoteliers’ perceptions of their own guest interaction skills and their relationship to occupational self-efficacy, have yet to be reported too. This study aimed to investigate Malaysian hoteliers’ perception of their own guest interaction skills and occupational self-efficacy, as well as the relationship between the two, before and after gamification experiences. A survey was administered on 173 hoteliers from a hotel in Selangor, Malaysia and from a descriptive analysis done, it was revealed that all 173 respondents had below moderate to moderate perception of their guest interaction skills and occupational self-efficacy. 12 of the total respondents were then randomly selected to attend ESP classes with gamification as part of a one-group pretest-posttest quasi–experimental research. Analyses on the sample’s ratings of their own guest interaction skills and occupational self-efficacy after gamification showed that there were positive correlations with a significant difference in how they perceive their guest interaction skills and occupational self-efficacy. The hoteliers were also found to self-rate their occupational self-efficacy higher than their guest interaction skills. The findings of this study convey to both ESP instructors and hotel managers that gamification should be used in classrooms and in-house trainings as it has positive influences on how hoteliers perceive their own abilities to perform their jobs and interact with their guests. Key words…
  target audience: specialized
  note: by Nasiha Abdulla
  note: Abstracts in English and Arabic.
  note: "A dissertation submitted in fulfilment of the requirement for the degree of Master of Arts in Teaching English for Specific Purposes." --On title page.
  note: Thesis (MTESP)--International Islamic University Malaysia, 2021.
  note: Includes bibliographical references (leaves 138-160).
  subject:
    geographic code: a-my---
  subject:
    topic: Simulation games in education
    geographic: Malaysia
  subject:
    topic: Hotelkeepers
    topic: Rating of
    geographic: Malaysia
  subject:
    topic: English Language
    topic: Study and teaching
    topic: Technological innovations
    geographic: Malaysia
  classification: LB1029.S53
  identifier: http://studentrepo.iium.edu.my/handle/123456789/11242
  record info:
    record content source: UIAM
    record creation date: 230220
    language of cataloging:
      language term: eng