A correlational study of Malaysian hoteliers' self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences /

English is widely used in the hospitality industry. With rising standards of workplace English language requirements, the demands for good oral proficiency have become a major challenge to employees. This is evident from previous researches on issues and difficulties faced by hospitality staff durin...

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Bibliographic Details
Main Author: Abdulla, Nasiha (Author)
Format: Thesis Book
Language:English
Subjects:
Online Access:http://studentrepo.iium.edu.my/handle/123456789/11242
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