Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal

Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal

A number of theoretical framework/models have been constructed in various studies to figure out how and why individuals adopt new information technologies. Venkatesh et al.(200) in his research has identified eight of the theoretical models. There are a number of determinants identified in various s...

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Main Author: Zaid, Dina Najihah
Format: Thesis
Published: 2008
Subjects:
HD28-70 Management
Industrial Management
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id my-mmu-ep.1332
record_format uketd_dc
spelling my-mmu-ep.13322010-09-03T02:47:50Z Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal 2008-03 Zaid, Dina Najihah HD28-70 Management. Industrial Management A number of theoretical framework/models have been constructed in various studies to figure out how and why individuals adopt new information technologies. Venkatesh et al.(200) in his research has identified eight of the theoretical models. There are a number of determinants identified in various studies but the four determinants selected and used in this study are performance expectancy, effort expectancy, social influence and facilitating condition. 2008-03 Thesis http://shdl.mmu.edu.my/1332/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Research Library
institution Multimedia University
collection MMU Institutional Repository
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Zaid, Dina Najihah
Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
description A number of theoretical framework/models have been constructed in various studies to figure out how and why individuals adopt new information technologies. Venkatesh et al.(200) in his research has identified eight of the theoretical models. There are a number of determinants identified in various studies but the four determinants selected and used in this study are performance expectancy, effort expectancy, social influence and facilitating condition.
format Thesis
qualification_level Master's degree
author Zaid, Dina Najihah
author_facet Zaid, Dina Najihah
author_sort Zaid, Dina Najihah
title Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
title_short Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
title_full Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
title_fullStr Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
title_full_unstemmed Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
title_sort determinants of customer usage of online services via internet (www): a study on tm customer self service portal
granting_institution Multimedia University
granting_department Research Library
publishDate 2008
_version_ 1747829346821734400

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