IT Service Desks: Management & Standards

This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organizatio...

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Main Author: Asari, Nadia Shazrin
Format: Thesis
Published: 2009
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id my-mmu-ep.1701
record_format uketd_dc
spelling my-mmu-ep.17012010-09-24T03:08:16Z IT Service Desks: Management & Standards 2009-12 Asari, Nadia Shazrin HD28-70 Management. Industrial Management This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization 2009-12 Thesis http://shdl.mmu.edu.my/1701/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Research Library
institution Multimedia University
collection MMU Institutional Repository
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Asari, Nadia Shazrin
IT Service Desks: Management & Standards
description This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization
format Thesis
qualification_level Master's degree
author Asari, Nadia Shazrin
author_facet Asari, Nadia Shazrin
author_sort Asari, Nadia Shazrin
title IT Service Desks: Management & Standards
title_short IT Service Desks: Management & Standards
title_full IT Service Desks: Management & Standards
title_fullStr IT Service Desks: Management & Standards
title_full_unstemmed IT Service Desks: Management & Standards
title_sort it service desks: management & standards
granting_institution Multimedia University
granting_department Research Library
publishDate 2009
_version_ 1747829435824865280