Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity

Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity

This study examines the multidimensional and mediating relationships between six TQM practices and role conflict as well as role ambiguity. The six TQM practices are namely, leadership, strategic planning, customer focus, human resource focus, proses management and information analysis. The research...

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书目详细资料
主要作者:	Teh, Pei Lee
格式:	Thesis
出版:	2010
主题:	HD61 Risk in industry Risk management
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