IT Service Desks: Management & Standards
This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organizatio...
محفوظ في:
المؤلف الرئيسي: | Asari, Nadia Shazrin |
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التنسيق: | أطروحة |
منشور في: |
2009
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الموضوعات: | |
الوسوم: |
إضافة وسم
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مواد مشابهة
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IT Service Desks: Management & Standards
بواسطة: Asari, Nadia Shazrin
منشور في: (2009) -
An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support
بواسطة: Refahi, Abtin
منشور في: (2011) -
An evaluation of communications for software projects using standard project management guidelines
بواسطة: Ying, Tiong Shyue
منشور في: (2014) -
Integration and standardization of
business and management processes
for consumer products utilizing
business process reengineering
approach
بواسطة: Allan Mathews
منشور في: (2007) -
A framework of facilities management service user indicators through user experience to achieve service excellence in waste management services in Malaysian local governments
بواسطة: Umar, Mohammed Akilu
منشور في: (2018)