IT Service Desks: Management & Standards
This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organizatio...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 出版: |
2009
|
| 主題: | |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|