Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia
The present research intends to study the expectations and perceptions of luxury hotels guests who come from either advanced or emerging/developing economies to Malaysia. The research found that the hotel customers\' perceptions of the hotel industry\'s service quality were higher than the...
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Main Author: | Abaeian, Vahideh |
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Format: | Thesis |
Published: |
2011
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