Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia

Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia

This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia.

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Bibliographic Details
Main Author: Allahverdi, Shahryar
Format: Thesis
Published: 2011
Subjects:
HF5410-5417.5 Marketing
Distribution of products
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id my-mmu-ep.3297
record_format uketd_dc
spelling my-mmu-ep.32972011-11-10T01:09:07Z Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia 2011-04 Allahverdi, Shahryar HF5410-5417.5 Marketing. Distribution of products This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia. 2011-04 Thesis http://shdl.mmu.edu.my/3297/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters University of Multimedia Research Library
institution Multimedia University
collection MMU Institutional Repository
topic HF5410-5417.5 Marketing
Distribution of products
spellingShingle HF5410-5417.5 Marketing
Distribution of products
Allahverdi, Shahryar
Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
description This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia.
format Thesis
qualification_level Master's degree
author Allahverdi, Shahryar
author_facet Allahverdi, Shahryar
author_sort Allahverdi, Shahryar
title Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
title_short Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
title_full Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
title_fullStr Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
title_full_unstemmed Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
title_sort relationship between online service quality and customer satisfaction among online banking users in malaysia
granting_institution University of Multimedia
granting_department Research Library
publishDate 2011
_version_ 1747829476740300800

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