Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia.
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2011
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my-mmu-ep.32972011-11-10T01:09:07Z Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia 2011-04 Allahverdi, Shahryar HF5410-5417.5 Marketing. Distribution of products This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia. 2011-04 Thesis http://shdl.mmu.edu.my/3297/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters University of Multimedia Research Library |
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Multimedia University |
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MMU Institutional Repository |
topic |
HF5410-5417.5 Marketing Distribution of products |
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HF5410-5417.5 Marketing Distribution of products Allahverdi, Shahryar Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
description |
This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia. |
format |
Thesis |
qualification_level |
Master's degree |
author |
Allahverdi, Shahryar |
author_facet |
Allahverdi, Shahryar |
author_sort |
Allahverdi, Shahryar |
title |
Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
title_short |
Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
title_full |
Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
title_fullStr |
Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
title_full_unstemmed |
Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
title_sort |
relationship between online service quality and customer satisfaction among online banking users in malaysia |
granting_institution |
University of Multimedia |
granting_department |
Research Library |
publishDate |
2011 |
_version_ |
1747829476740300800 |