The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia

The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia

This study adresses measuring the level of student's satisfaction in private universities in Malaysia using SERVQUAL instrument. The level of student's satisfaction is evaluated based on the gap found between their perceptions and expectations towards five dimensions of service quality.

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Bibliographic Details
Main Author: Mohabadi, Amin Ansary
Format: Thesis
Published: 2012
Subjects:
HF5546-5548.6 Office management
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id my-mmu-ep.3567
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spelling my-mmu-ep.35672012-11-09T05:18:29Z The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia 2012-04-15 Mohabadi, Amin Ansary HF5546-5548.6 Office management This study adresses measuring the level of student's satisfaction in private universities in Malaysia using SERVQUAL instrument. The level of student's satisfaction is evaluated based on the gap found between their perceptions and expectations towards five dimensions of service quality. 2012-04 Thesis http://shdl.mmu.edu.my/3567/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Graduate School of Management
institution Multimedia University
collection MMU Institutional Repository
topic HF5546-5548.6 Office management
spellingShingle HF5546-5548.6 Office management
Mohabadi, Amin Ansary
The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia
description This study adresses measuring the level of student's satisfaction in private universities in Malaysia using SERVQUAL instrument. The level of student's satisfaction is evaluated based on the gap found between their perceptions and expectations towards five dimensions of service quality.
format Thesis
qualification_level Master's degree
author Mohabadi, Amin Ansary
author_facet Mohabadi, Amin Ansary
author_sort Mohabadi, Amin Ansary
title The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia
title_short The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia
title_full The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia
title_fullStr The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia
title_full_unstemmed The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia
title_sort impact of service quality on student's satisfaction in higher education institutions in malaysia
granting_institution Multimedia University
granting_department Graduate School of Management
publishDate 2012
_version_ 1747829515991646208

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