An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support
The ITIL framework was established in the late of 1980s to target the needs of a management framework under IT Service Management. This project tries to solve the issues of companies and IT organizations that adopted Knowledge Management. Th issues is by adding Knowledge Management structure to the...
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2011
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my-mmu-ep.36242012-11-20T03:29:18Z An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support 2011-05 Refahi, Abtin HD Industries. Land use. Labor The ITIL framework was established in the late of 1980s to target the needs of a management framework under IT Service Management. This project tries to solve the issues of companies and IT organizations that adopted Knowledge Management. Th issues is by adding Knowledge Management structure to the ITIL framework in 2007 the path of utilization Knowledge Management in Service Desk is smoothed,however the number of Service Desk Systems that have adopted Knowledge Management concept in their structure is so little and the adoption is not practical in some cases. 2011-05 Thesis http://shdl.mmu.edu.my/3624/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Faculty of Information Technology |
| institution |
Multimedia University |
| collection |
MMU Institutional Repository |
| topic |
HD Industries Land use Labor |
| spellingShingle |
HD Industries Land use Labor Refahi, Abtin An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support |
| description |
The ITIL framework was established in the late of 1980s to target the needs of a management framework under IT Service Management. This project tries to solve the issues of companies and IT organizations that adopted Knowledge Management. Th issues is by adding Knowledge Management structure to the ITIL framework in 2007 the path of utilization Knowledge Management in Service Desk is smoothed,however the number of Service Desk Systems that have adopted Knowledge Management concept in their structure is so little and the adoption is not practical in some cases. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Refahi, Abtin |
| author_facet |
Refahi, Abtin |
| author_sort |
Refahi, Abtin |
| title |
An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support |
| title_short |
An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support |
| title_full |
An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support |
| title_fullStr |
An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support |
| title_full_unstemmed |
An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support |
| title_sort |
itil knowledge management system for problem & incident management in service desk support |
| granting_institution |
Multimedia University |
| granting_department |
Faculty of Information Technology |
| publishDate |
2011 |
| _version_ |
1747829529375670272 |