An ITIL Knowledge Management System for Problem & Incident Management in Service Desk Support
The ITIL framework was established in the late of 1980s to target the needs of a management framework under IT Service Management. This project tries to solve the issues of companies and IT organizations that adopted Knowledge Management. Th issues is by adding Knowledge Management structure to the...
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Main Author: | Refahi, Abtin |
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Format: | Thesis |
Published: |
2011
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