Success Factors Of Electronic Channels: An Analysis On Commercial Banks In Malaysia
The impact of technology in banking is mainly felt in the delivery of banking services through electronic channels. Other than bank branches, electronic channels like ATMs, pC banking, phone banking and banking kiosks have provided other alternatives to acquire banking products and services. Nonethe...
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Main Author: | Ong , Hway Boon |
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Format: | Thesis |
Published: |
2002
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