A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia

A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia

The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis

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Bibliographic Details
Main Author: Abu Samah, Ab. Razak
Format: Thesis
Published: 2000
Subjects:
LB2361 Curriculum
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spelling my-mmu-ep.4792010-06-21T02:45:25Z A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia 2000-08 Abu Samah, Ab. Razak LB2361 Curriculum The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis 2000-08 Thesis http://shdl.mmu.edu.my/479/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Research Library
institution Multimedia University
collection MMU Institutional Repository
topic LB2361 Curriculum
spellingShingle LB2361 Curriculum
Abu Samah, Ab. Razak
A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia
description The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis
format Thesis
qualification_level Master's degree
author Abu Samah, Ab. Razak
author_facet Abu Samah, Ab. Razak
author_sort Abu Samah, Ab. Razak
title A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia
title_short A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia
title_full A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia
title_fullStr A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia
title_full_unstemmed A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia
title_sort study of factors contribute to account executives performance in telekom malaysia
granting_institution Multimedia University
granting_department Research Library
publishDate 2000
_version_ 1747829143378067456

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