Total Quality Management In Network Management & Operations Department Of Telekom Malaysia

The purpose of this study was to investigate the practices of total quality management in Network Management & Operations (NMO) department of Telekom Malaysia. This study also covered the effectiveness of ISO 9002 standard implementation in NMO. In additi

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Bibliographic Details
Main Author: Hua, Chan Keng
Format: Thesis
Published: 2000
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