Usability Of Web-Based Real Time Customer Support System In Malaysia
In this paper, we have examined the usability of the Web-based real time customer interaction system in Malaysia e-commerce environment regarding the different aspects of system's relevance and efficiency, customers' attitude and learnability (REAL) as a
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Main Author: | Fatt, Leong Kam |
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Format: | Thesis |
Published: |
2001
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