Improving European Foundation for Quality Management (EFQM) excellence model for implementation in Iranian SMEs
EFQM excellence model is a world-class quality management framework which is applied as the basis of excellence awards in 26 countries all over the world. Among others, Iranian National Productivity and Business Excellence Award has implemented the EFQM model as the official excellence model since...
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Main Author: | Sadeh, Ehsan |
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Format: | Thesis |
Published: |
2011
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