Total Quality Management practices and role stressors in Iranian manufacturing SMEs
Management and staff are two important members and lifeblood of an organization or commercial enterprise. The organization‟s development and performance depends deeply on the relationship between management and staff, and between staff, and their sense of well-being, morale and commitment. In this r...
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| Format: | Thesis |
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2014
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| Summary: | Management and staff are two important members and lifeblood of an organization or commercial enterprise. The organization‟s development and performance depends deeply on the relationship between management and staff, and between staff, and their sense of well-being, morale and commitment. In this regard, the Total Quality Management (TQM) has been showed to be a helpful management tool for improving the process of the management. Small and Medium-sized Enterprises (SMEs) comprise 90 percent of all enterprises in Iran. Thus they have a significant role in the development of the country. SMEs need to exploit management systems, especially quality systems such as total quality management (TQM) in their operations. Numerous studies have been done by other researchers on the quality revolution and implemented various TQM programs such as ISO 9000 series as a way to improve quality. However, there have been no reports of research on significant topic which affect the management-staff, and staff-staff relationships, namely, the impact of TQM on role stressors (role conflict, role ambiguity, role overload) variables. This study examines the multidimensional relationships between eight TQM practices and role stressors. The eight TQM practices are namely, Leadership, customer focus, process management, strategic planning, human resource focus, information analysis, employee management & involvement, and supplier management. The research model of this study is built from a widespread review of the literature, in particular, TQM and role stressors literature. |
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