Service quality and knowledge sharing in the central Kuala Lumpur hotel
In hotels it is difficult to prognosticate the future needs and expectations of customers and this has always been a major challenge. Hence, there is a need to work on ways that help improve the quality of services in hotels and to outline the most important factors in the business in order to provi...
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Main Author: | Freydouni, Shahrbanoo Gholipour |
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Format: | Thesis |
Published: |
2013
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