Successful implementation of business continuity management in selected financial institutions

Financial institutions in Malaysia are under the supervision and governance of Bank Negara Malaysia. Despite regulator’s stringent control for a stable operational environment, there were technical hiccups that crippled the financial systems: Hong Leong Bank’s IT system experienced intermittent dis...

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Main Author:	Leong, Lai Hoong
Format:	Thesis
Published:	2014
Subjects:	HD28-70 Management Industrial Management
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id	my-mmu-ep.6277
record_format	uketd_dc
spelling	my-mmu-ep.62772016-01-14T09:51:17Z Successful implementation of business continuity management in selected financial institutions 2014-11 Leong, Lai Hoong HD28-70 Management. Industrial Management Financial institutions in Malaysia are under the supervision and governance of Bank Negara Malaysia. Despite regulator’s stringent control for a stable operational environment, there were technical hiccups that crippled the financial systems: Hong Leong Bank’s IT system experienced intermittent disruption for 5 days before a festival in 2006 and technical glitches suspended the Malaysia stock trading for 1.5 days in two occasions in 2008. Prior studies recognized the importance of BCM as an organization’s strategic direction and regulators are pushing for BCM as part of corporate governance. However, the enablers and inhibitors of the implementation are not well understood. Tornatzky and Fleischer’s technology–organization–environment (TOE) framework is a popular theoretical model for studying innovation adoption but it has a number of known gaps. This research aims to study the phenomenon of BCM implementation, at the same time to extend TOE framework for process adoption and close the known TOE’s gaps. This research developed a model to study the determinants of BCM implementation by examining the influence from technological, organizational, environmental and individual contexts. A survey instrument was developed to collect primary data from 208 BCM and DRP professionals from the financial institutions in Malaysia. Data gathered were used to test the relationships between the research model constructs using a Structural Equation Modeling (SEM) approach. 2014-11 Thesis http://shdl.mmu.edu.my/6277/ http://library.mmu.edu.my/diglib/onlinedb/dig_lib.php phd doctoral Multimedia University Graduate School of Management
institution	Multimedia University
collection	MMU Institutional Repository
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Leong, Lai Hoong Successful implementation of business continuity management in selected financial institutions
description	Financial institutions in Malaysia are under the supervision and governance of Bank Negara Malaysia. Despite regulator’s stringent control for a stable operational environment, there were technical hiccups that crippled the financial systems: Hong Leong Bank’s IT system experienced intermittent disruption for 5 days before a festival in 2006 and technical glitches suspended the Malaysia stock trading for 1.5 days in two occasions in 2008. Prior studies recognized the importance of BCM as an organization’s strategic direction and regulators are pushing for BCM as part of corporate governance. However, the enablers and inhibitors of the implementation are not well understood. Tornatzky and Fleischer’s technology–organization–environment (TOE) framework is a popular theoretical model for studying innovation adoption but it has a number of known gaps. This research aims to study the phenomenon of BCM implementation, at the same time to extend TOE framework for process adoption and close the known TOE’s gaps. This research developed a model to study the determinants of BCM implementation by examining the influence from technological, organizational, environmental and individual contexts. A survey instrument was developed to collect primary data from 208 BCM and DRP professionals from the financial institutions in Malaysia. Data gathered were used to test the relationships between the research model constructs using a Structural Equation Modeling (SEM) approach.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Leong, Lai Hoong
author_facet	Leong, Lai Hoong
author_sort	Leong, Lai Hoong
title	Successful implementation of business continuity management in selected financial institutions
title_short	Successful implementation of business continuity management in selected financial institutions
title_full	Successful implementation of business continuity management in selected financial institutions
title_fullStr	Successful implementation of business continuity management in selected financial institutions
title_full_unstemmed	Successful implementation of business continuity management in selected financial institutions
title_sort	successful implementation of business continuity management in selected financial institutions
granting_institution	Multimedia University
granting_department	Graduate School of Management
publishDate	2014
_version_	1747829619473514496

Successful implementation of business continuity management in selected financial institutions

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