Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector

One of the biggest challenges for the most knowledge-based organisations in these highly competitive era is retaining knowledge workers. Now-a-days company can no longer rely on the loyalty of knowledge workers, who are highly skilled and easily marketable. Understanding knowledge workers and what m...

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Main Author:	Ahsan, Mst. Nilufar
Format:	Thesis
Published:	2014
Subjects:	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture
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id	my-mmu-ep.6293
record_format	uketd_dc
spelling	my-mmu-ep.62932016-01-27T08:50:22Z Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector 2014-06 Ahsan, Mst. Nilufar HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture One of the biggest challenges for the most knowledge-based organisations in these highly competitive era is retaining knowledge workers. Now-a-days company can no longer rely on the loyalty of knowledge workers, who are highly skilled and easily marketable. Understanding knowledge workers and what makes them remain and continue to contribute to the organization is an important task for most managers. Thus, this exploratory study examine the most and least important retention strategies used by MSC status companies in Malaysia, for encouraging knowledge workers to be committed and continue their services. The research was motivated by the situation of software companies, those always facing lack of commitment of their skilled workers. The research adopted a quantitative method approach. In the first phase, the literature review identified the retention factors as relevant to the study of human resource management (HRM). Then this research also identified a mediator variable. All together seven retention factors i.e. compensation, training and development, career opportunity, supervisor support, job autonomy, work/life policies and skill varieties and trust were identified as mediating construct in this research. 2014-06 Thesis http://shdl.mmu.edu.my/6293/ http://library.mmu.edu.my/diglib/onlinedb/dig_lib.php phd doctoral Multimedia University Faculty of Management
institution	Multimedia University
collection	MMU Institutional Repository
topic	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture
spellingShingle	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture Ahsan, Mst. Nilufar Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector
description	One of the biggest challenges for the most knowledge-based organisations in these highly competitive era is retaining knowledge workers. Now-a-days company can no longer rely on the loyalty of knowledge workers, who are highly skilled and easily marketable. Understanding knowledge workers and what makes them remain and continue to contribute to the organization is an important task for most managers. Thus, this exploratory study examine the most and least important retention strategies used by MSC status companies in Malaysia, for encouraging knowledge workers to be committed and continue their services. The research was motivated by the situation of software companies, those always facing lack of commitment of their skilled workers. The research adopted a quantitative method approach. In the first phase, the literature review identified the retention factors as relevant to the study of human resource management (HRM). Then this research also identified a mediator variable. All together seven retention factors i.e. compensation, training and development, career opportunity, supervisor support, job autonomy, work/life policies and skill varieties and trust were identified as mediating construct in this research.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ahsan, Mst. Nilufar
author_facet	Ahsan, Mst. Nilufar
author_sort	Ahsan, Mst. Nilufar
title	Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector
title_short	Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector
title_full	Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector
title_fullStr	Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector
title_full_unstemmed	Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector
title_sort	trust as mediator of the relationship between retention factors and organisational commitment in the malaysian ict sector
granting_institution	Multimedia University
granting_department	Faculty of Management
publishDate	2014
_version_	1747829623383654400

Trust as mediator of the relationship between retention factors and organisational commitment in the Malaysian ICT sector

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