E-Servicescape Attributes and Their Effects to Online Brand Image

This study intends to identify and measure the salient e-servicescape attributes of shopping websites based on the preferences of buyers, and examine if these attributes predict the formation of online brand image. This is because prior studies had not explored the contributions of websites to onli...

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主要作者: Lai, Kim Piew
格式: Thesis
出版: 2015
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