Optimising The Service Productivity With Operational Strategic Options

Service businesses still suffer due to lack of overall measurement of productivity for service offerings. Most of the present Application models and methods dwell upon the level of growth of the business, and they do not discuss why and how this increasing happens or does not happen. The service ind...

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Bibliographic Details
Main Author:	Tehrani, Sanaz Zolfaghar
Format:	Thesis
Published:	2016
Subjects:	HD53 Intellectual work Intellectual capital
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id	my-mmu-ep.6930
record_format	uketd_dc
spelling	my-mmu-ep.69302017-10-30T11:35:11Z Optimising The Service Productivity With Operational Strategic Options 2016-05 Tehrani, Sanaz Zolfaghar HD53 Intellectual work. Intellectual capital Service businesses still suffer due to lack of overall measurement of productivity for service offerings. Most of the present Application models and methods dwell upon the level of growth of the business, and they do not discuss why and how this increasing happens or does not happen. The service industry by itself has limited and divergent guidelines to improve the services. The purpose of the measurement for improvement necessitated because of the current Application models do not give the clear direction for improvement or decision making using the most suitable competitive strategy. The other challenge is related to the neglect of quality in service measurement which causes inappropriate results. It is happening when the most portion of the world economy depends on the service sectors (public and private). Hence the purpose of this research is to develop new methodology and an application model to optimize the service productivity which different resources and outputs with five different operational strategies. 2016-05 Thesis http://shdl.mmu.edu.my/6930/ http://library.mmu.edu.my/diglib/onlinedb/dig_lib.php phd doctoral Multimedia University Graduate School of Management
institution	Multimedia University
collection	MMU Institutional Repository
topic	HD53 Intellectual work Intellectual capital
spellingShingle	HD53 Intellectual work Intellectual capital Tehrani, Sanaz Zolfaghar Optimising The Service Productivity With Operational Strategic Options
description	Service businesses still suffer due to lack of overall measurement of productivity for service offerings. Most of the present Application models and methods dwell upon the level of growth of the business, and they do not discuss why and how this increasing happens or does not happen. The service industry by itself has limited and divergent guidelines to improve the services. The purpose of the measurement for improvement necessitated because of the current Application models do not give the clear direction for improvement or decision making using the most suitable competitive strategy. The other challenge is related to the neglect of quality in service measurement which causes inappropriate results. It is happening when the most portion of the world economy depends on the service sectors (public and private). Hence the purpose of this research is to develop new methodology and an application model to optimize the service productivity which different resources and outputs with five different operational strategies.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Tehrani, Sanaz Zolfaghar
author_facet	Tehrani, Sanaz Zolfaghar
author_sort	Tehrani, Sanaz Zolfaghar
title	Optimising The Service Productivity With Operational Strategic Options
title_short	Optimising The Service Productivity With Operational Strategic Options
title_full	Optimising The Service Productivity With Operational Strategic Options
title_fullStr	Optimising The Service Productivity With Operational Strategic Options
title_full_unstemmed	Optimising The Service Productivity With Operational Strategic Options
title_sort	optimising the service productivity with operational strategic options
granting_institution	Multimedia University
granting_department	Graduate School of Management
publishDate	2016
_version_	1747829651639631872

Optimising The Service Productivity With Operational Strategic Options

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